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Really? Each client got about half an hour more than they paid for and they were "ripped off"?
I would think that receiving extra time would be a reasonable trade-off for not getting exactly the session you'd planned, but that's just me.
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But they were paying for something else. I think they'd all rather have the regular time and the agreed upon session than what they got.
I think they got jipped, not ripped off. A slight difference. Its not like she stole their money.