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  #1  
Old 08-Nov-18, 04:02
dirksneath dirksneath is offline
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Default Fighting Dolls download issues

Has anyone else had a problem downloading a video from Fighting Dolls and getting anyone from their so-called support to respond to your emails? I haven't had problems downloading videos from any other source, but I have tired and tried with this one. I've re-downloaded it several times. It stops almost immediately and when I resume, it does the same thing. This started two and a half days ago, and I've sent them three emails, only no one has responded. Just wondering if anyone else has had the same problem and if they were able to get it resolved.
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  #2  
Old 08-Nov-18, 06:05
georgebaltz georgebaltz is offline
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Default Re: Fighting Dolls download issues

Once, but when I wrote to them they responded and resolved the issue.
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Old 08-Nov-18, 06:54
dirksneath dirksneath is offline
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Default Re: Fighting Dolls download issues

Thanks. How long did it take? I noticed after the first couple of emails, the instructions advised that you give your "login email," which I had failed to do in the first two emails to them, but it was the same email I used to contact them, so Duh!

Anyway, I gave them the login email in the last one I sent, and that was about 14 hours ago. I figure I'll wait 24 hours and maybe try one more time before contesting the charge on my MasterCard.
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Old 08-Nov-18, 13:07
ClckwrkOra ClckwrkOra is offline
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Default Re: Fighting Dolls download issues

Quote:
Originally Posted by dirksneath [Only Registered Users Can See LinksClick Here To Register]
Has anyone else had a problem downloading a video from Fighting Dolls and getting anyone from their so-called support to respond to your emails? I haven't had problems downloading videos from any other source, but I have tired and tried with this one. I've re-downloaded it several times. It stops almost immediately and when I resume, it does the same thing. This started two and a half days ago, and I've sent them three emails, only no one has responded. Just wondering if anyone else has had the same problem and if they were able to get it resolved.

If you haven't already done so:

1. Start by clearing caches on your browser and hard drive.

2. Use the Fighting Dolls feature that lets you re-download a video without charging you extra denars.
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Old 08-Nov-18, 14:09
dirksneath dirksneath is offline
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Default Re: Fighting Dolls download issues

Thanks. I did that.
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Old 08-Nov-18, 17:42
ClckwrkOra ClckwrkOra is offline
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Default Re: Fighting Dolls download issues

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Originally Posted by dirksneath [Only Registered Users Can See LinksClick Here To Register]
Thanks. I did that.

Historically it took Martin, who handles support, up to a week or so to get back to me.

I believe he's in Europe (Germany or Austria) and may work at night.

Try forwarding your last email to him and, as nicely as you can, tell him you just want a link to get the download.
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Old 08-Nov-18, 18:15
dirksneath dirksneath is offline
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Default Re: Fighting Dolls download issues

Do I just send it to FD support, the email listed on the site, and to his attention or is there a separate email? Thanks.
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Old 08-Nov-18, 18:31
ClckwrkOra ClckwrkOra is offline
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Default Re: Fighting Dolls download issues

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Originally Posted by dirksneath [Only Registered Users Can See LinksClick Here To Register]
Do I just send it to FD support, the email listed on the site, and to his attention or is there a separate email? Thanks.

I use [Only Registered Users Can See LinksClick Here To Register]. There is also [Only Registered Users Can See LinksClick Here To Register].

He may be in the Czech Republic, which is seven hours ahead of me in the Central time zone in the U.S.

Most recently (early 2017) he responded in the 11 a.m. hour his time.
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Old 08-Nov-18, 19:53
dirksneath dirksneath is offline
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Default Re: Fighting Dolls download issues

Thanks. I've been using the first email address, but I'll try the second one.
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  #10  
Old 08-Nov-18, 20:43
ClckwrkOra ClckwrkOra is offline
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Default Re: Fighting Dolls download issues

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Originally Posted by dirksneath [Only Registered Users Can See LinksClick Here To Register]
Thanks. I've been using the first email address, but I'll try the second one.

Wish I had something better to tell you.

Hope it helps.
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